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CUSTOMER SERVICE
One of our goals at Emerge Beauty Supply is to deliver the best customer service possible to our beautiful customers. Have a question about our website or just need some help? Please send us an message or give us a call. We'd be delighted to assist you with anything you require.
CALL US
CHAT WITH US​
Representatives and Beauty
Advisors are available:
MON-FRI: 10am - 6pm AST
SAT: 10am - 8pm AST
SUN: 10am - 5pm AST
FREQUENTLY ASKED QUESTIONS
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Where are you located?Emerge Beauty Supply is a beauty supply store that operates online. As a result, we don't have a physical location. We do, however, have two pick-up locations: Bournes Village St. George and 1st Avenue Fairfield Black Rock St. Michael.
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How will I get my order?Emerge Beauty Supply provides our customers with two options for receiving their orders. Local pickup is available, as is islandwide delivery. To learn more about this, please visit here.
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How do I make changes to an order I’ve already placed?You can always contact us if you need to change or cancel your order. We'd be happy to help!
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How do I contact your company if my question isn’t answered here?If you have a question that isn't answered in our FAQ section, please contact us via one of the methods here. One of our representatives will gladly respond to your inquiry.
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What do I do if I received a defective order?If any of the items in your order are defective, please contact us as soon as you open it. As long as the item(s) is returned, we will either refund or exchange it. Please keep in mind that the item(s) must be unopened and that you must be within the refund and exchange policy.
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What is the return policy?If you are dissatisfied with your purchase for any reason, you may return it to us in exchange for another product/item within 48 hours of your purchase. Please keep in mind that your product/item must be both undamaged and unopened in order to be eligible for exchange
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